About this role
Ambient Recruiting is partnered with a client in Greenville, MI who is actively looking to hire a qualified individual for their customer service department who are ready to start immediately.
Benefits:
- $23-24/hr for 1st shift
- 1st shift - 8am-5pm
- 8-10 hour days,
- Temp to hire
Responsibilities:
- Assist in processing unit orders and entering customer orders into ERP system.
- Adhere to the Customer Service order processing guidelines.
- Respond and Assist customers with customer service inquiries promptly.
- Deal with customers via emails, over the phone.
- Provide sales information to customers and distributors.
- Help to create customer satisfaction with prompt & accurate responses to their inquiries.
- Coordinate with the internal department to find solutions and resolve matters.
- Manage proper lead times and tracking of orders.
- Provides support to the department in a call center environment by working on special projects, management, etc.
- Performs other duties as assigned.
Qualifications:
- 3 years of experience in Customer Service (Call Center environment preferred).
- Experience with an ERP system or similar for entering orders, accessing technical information, locating service providers and tracking warranty.
- Associate Degree minimum in Business related field. (preferred)
- Minimum of 2 years of Order Entry or Administrative experience.