About this role

Quick Snapshot

Help Homeowners Get the Most From Their Windows & Doors

Ambient Recruiting is partnering with a growing service operation to hire an experienced Service Technician serving customers throughout Northern Michigan. This is a field-based position where you'll travel to customer homes and job sites in a company-provided service van to diagnose issues, complete repairs and adjustments, and provide an excellent customer experience.
Direct window and door experience is highly desirable, but we're also interested in candidates with strong mechanical, carpentry, construction, remodeling, installation, or field-service experience who have the aptitude and willingness to learn.
If you're mechanically inclined, enjoy solving problems, take pride in quality workmanship, and are comfortable working independently in customers' homes, this is an excellent opportunity to build a long-term career in a specialized trade.

What You'll Be Doing

As a Service Technician, you'll:

Travel throughout Northern Michigan to perform service and maintenance on windows and doors
Diagnose and troubleshoot window and door performance issues
Complete repairs, adjustments, component replacements, and other service work
Provide professional, courteous, and helpful customer service at every appointment
Communicate clearly with homeowners and professionally navigate a variety of customer situations
Use an iPad to access job information, research technical resources, take photos, and complete electronic work orders
Maintain accurate documentation of service work performed
Pick up and use products and materials stored at the company's storage location
Occasionally report to the showroom as needed
Work alongside and learn from an experienced technician
Attend training in Grand Rapids as required
Maintain company-provided tools, equipment, vehicles, and materials
Follow all company safety and service procedures

What We're Looking For

Successful candidates typically have:

Strong mechanical aptitude and troubleshooting skills
Experience in carpentry, construction, remodeling, installation, maintenance, or field service
Customer-service mindset with a polite, helpful, and professional demeanor
Ability to work independently and manage a daily service schedule
Comfortable working inside customers' homes and maintaining a professional appearance
Ability to use an iPad and learn electronic work-order and technical information systems
Reliable, organized, and adaptable approach to changing schedules and appointment times
Ability and willingness to travel throughout Northern Michigan
Comfortable working outdoors and in changing weather conditions throughout the year
Strong communication and problem-solving skills
Ability to represent the company professionally while working independently in the field

Preferred Qualifications

Window and door service or installation experience
Window or siding installation experience
Exterior new construction experience
Residential remodeling experience
Garage door service experience
Commercial overhead door service experience
Handyman or residential field-service experience
Carpentry or other skilled construction trade experience

Direct window and door experience is highly desirable but not required. The company is willing to train the right candidate who brings strong mechanical ability, construction knowledge, and customer-service skills.

Tools, Equipment & Training

The company provides the equipment and support needed to perform the job, including:

Company-provided service van
Gas card
Many of the tools and equipment required for the position
Company-provided iPad for job information, photos, and electronic work orders
Company logo shirts and jacket for customer appointments
Hands-on training alongside an experienced technician
Additional product and technical training
Training in Grand Rapids as needed

Why You'll Love This Opportunity

Competitive pay of $24.00-$28.00/hour
Company-provided service van and gas card
Company-provided iPad, tools, and equipment
Hands-on training and ongoing technical development
Independence throughout your workday
Variety between troubleshooting, repairs, travel, and customer interaction
Opportunity to develop specialized window and door service expertise
Year-round work with a growing service operation
Long-term career potential in a specialized skilled trade
Weekend appointments are very rare

Real Talk

This is much more than a basic repair position. You'll spend most of your day working independently in customers' homes and at job sites, diagnosing problems, completing repairs, documenting your work, and providing professional customer service.
Technicians typically work 45-50 hours per week, so candidates should be comfortable with days that can extend beyond a traditional eight-hour schedule. Customer cancellations may occasionally result in a shorter day, and when possible, the coordinator may fill openings with another same-day appointment.
You'll also be traveling throughout Northern Michigan and working indoors and outdoors in changing weather conditions. Success in this position requires mechanical ability, patience, adaptability, attention to detail, and the confidence to represent the company professionally without constant supervision.
If you enjoy figuring out why something isn't working, fixing it correctly, and leaving a customer with a positive experience, this could be an excellent fit.